System Troubleshooting
If you are having trouble with the doing the exercises on our system, we recommend the following posible
solutions:
- Use headphones with Desktop, Mobile and VR. The headphones prevent the system to hear you and the sample audio provided at the same time.
- If on mobile device and/or VR headset, is it sufficiently charged? The optimal battery percentage
should be greater than 20 percent. Some devices enter battery saving mode that has decreased performance.
- Check our Microphone troubleshooting guide.
- The PWA works on
Explorer, Safari, Chrome or Firefox browsers, we do find that Chrome has the best response, for all
devices.
Always remember consistency is key!
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PWA Troubleshooting guide
To ensure your system is optimized, follow these steps: Delete your browser cache in mobile and desktop devices. Make sure that you have the latest version of your device’s operating system. (For information on your device, please go to the settings ...What you need to use VR System
Thank you for signing up for our Virtual Reality Experience. Remember, you still have full access to the PWA and can be used wherever you go. To use the VR these are the 2 ways to use it: You can use it with your phone and a set of virtual glasses ...Microphone troubleshooting
As of right now, a pop-up window should show on your device of choice, asking you to allow access to your mic. Please troubleshoot and check the following: Make sure you allow the permission for microphone on the pop up window. Make sure your device ...Having issues logging in?
You may be having an issue with your login process. Make sure you have correctly logged into your account to access ALL exercises. Also make sure you have not mistakenly selected a specific filter, so that you may view full access. As far as the ...Can you slow down the tempo of the exercises?
No, you cannot slow down the exercise, but you can take it easy as you train and do not push or rush. Eventually you will gain the understanding to build the strength and agility to follow each exercise. Almost like in any video game, you will find ...